Tuesday, July 17, 2018

Toronto Hydro Breach - The Update

If you read the last post, you'd know that Toronto Hydro looked to be breaching confidentiality by sending me predictions based on a smart meter for a house I previously sold.  This is an update to that post.

Today, I got this response from them.

Click for bigger.

So, there's no denying the problem wasn't there, but it does make me wonder how many other times they've breached trust by sending out the usage details of one family to members of another.

Monday, July 16, 2018

It looks like Toronto Hydro is breaching confidentiality...

It's no secret that I honestly don't trust Toronto Hydro's IT department one bit.  My history with them as a customer for many years imprinted on me a sense that they don't know what they're doing.  Whether it's leaving customers open to phishing, not securing their servers properly, sending out surveys using platforms where you can change the ID and see other survey questions to other people, installing Smart Meters where you can measure and infer what your neighbours are up to, and from time to time they screw up certificates or entire login processes.

My 2016 report to Toronto Hydro stated my position at both the top and bottom of the report, and it said Someone at Toronto Hydro doesn’t know what they are doing, and it’s putting the public at risk.:

Screenshot of the relevent part of the 2016 report. (Click for bigger.)

Now, I am no longer a customer of Toronto Hydro.  I sold a house on Holland Ave, Toronto, in the M4B postcode area, in June 2018.  I told Toronto Hydro that and Toronto Hydro even acknowledged that, as proven in this email from them (note the "Closing Date:" is in June).

Proof that Toronto Hydro knew the house was closed in June. (Click for bigger)

Logically, that should be the end of the matter.  You should get a final bill after they read the meter on the closing day, and you're done.

Except this is Toronto Hydro, and my experience with them is if there's a way to fudge this up, their IT will find it...

So, it's now half way through July, and remember that I don't own that particular house this month.  Toronto Hydro sent the estimate of what the new owners had used this month anyway.

Toronto Hydro Monthly Estimate (Click for bigger).

Now, I would say I was surprised that Toronto Hydro are now broadcasting usage figures to me for a house I don't own any longer, but I'm not surprised as this is totally congruent with my experiences of the past few years.

At this point, it'd be totally expected if they send me a bill for this period too.